A short overview of refunds, cancellations, and billing support.
Last Updated: June 30, 2026
SightHub is a software-as-a-service (SaaS) practice management and electronic health records (EHR / EMR) platform. This Refund Policy describes how subscription charges, cancellations, and billing issues are handled.
Access to SightHub is provided on a subscription basis. Fees already paid for an active billing period are generally non-refundable once that period has started, unless otherwise stated in a separate written agreement or required by applicable law.
You may request cancellation of your subscription at any time. Cancellation stops future billing, but it does not automatically create a refund for charges that have already been processed for the current billing period. Your workspace will remain accessible until the end of the period you have already paid for.
If your account is on a free trial, no payment is taken during the trial period and there is nothing to refund. If you do not wish to be charged at the end of the trial, please cancel before it ends.
If you believe you were charged in error — for example, a duplicate charge, a charge after cancellation, or a charge for a plan you did not order — contact us promptly at customer-service@sighthub.cloud. We will review billing issues in good faith and may issue a refund or credit when appropriate.
If you are a consumer located in the European Union, you may have the right to cancel a new subscription within 14 days, for any reason and without justification, in line with applicable consumer protection law. This right does not apply once you have started actively using the Service with your explicit consent within that period.
Where a refund is approved, it will be issued to the original payment method within 10 business days. Please remember that it can take additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at customer-service@sighthub.cloud.
For cancellation or refund questions, email customer-service@sighthub.cloud.
SightHub, 200 West 125th Street, New York NY 10027, United States.
Phone: TBD