A short overview of how SightHub handles personal information.
Last Updated: June 30, 2026
This Privacy Policy describes how sighthub.cloud (the “Site”, the “Service” or “we”) collects, uses, and discloses your Personal Information when you visit our website or use our practice management and electronic health records (EHR / EMR) platform.
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customer-service@sighthub.cloud or by mail using the details provided below:
SightHub, 200 West 125th Street, New York NY 10027, United States.
Phone: TBD
When you visit the Site or use the Service, we collect certain information about your device, your interaction with the Site, and information necessary to create and operate your account. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site and Service.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our hosting and analytics processors.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or features you view, search terms, and how you interact with the Site.
Purpose of collection: to create and maintain your SightHub account, provision your workspace, process subscription payments, issue invoices, communicate with you, prevent fraudulent activity, and, when in line with the preferences you have shared with us, send you product updates.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our hosting provider and our payment processor to the extent strictly necessary to provide the Service.
Personal Information collected: name, company / practice name, billing address, payment information (handled by our payment processor), email address, and phone number.
Purpose of collection: preventing fraudulent activities, optimizing the service, and providing customer support.
Source of collection: collected from you when you contact us, together with diagnostic information from our hosting service and Google Analytics.
When your practice uses SightHub, you may upload or enter patient, appointment, prescription and other operational records into your workspace. With respect to this data, your practice is the data controller and SightHub acts as a data processor: we store and process this data only to provide the Service to your practice, in accordance with the agreement you have with us. We do not sell this data, do not use it for advertising, and do not access it except as needed to operate the Service or as required by law.
The Site is not intended for individuals under the age of 13 and the Service is intended for healthcare and business professionals. We do not intentionally collect Personal Information from children through the Site. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use Google Analytics to help us understand how customers use the Site so that we can improve it. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We do not use the Service itself to deliver behavioural or targeted advertising.
We use your Personal Information to provide the Service to you, which includes: creating and maintaining your account, provisioning your workspace, processing subscription payments, providing customer support, sending account and service notifications, and keeping you up to date on important product changes.
When you create an account on the Service, we will retain your Personal Information for as long as your account is active and as needed to comply with our legal obligations, unless and until you ask us to erase this information.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Limited automated decision-making is used by our processors for fraud prevention (for example, temporary blocking of IP addresses or payment methods associated with repeated failed payment attempts).
We do not sell your Personal Information. We and our third-party service providers use cookies and other similar technologies (“Cookies”) so that we can provide our Service and ensure that it performs properly, to analyze our performance, and to personalize your experience.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
As noted above, if you would like to make a complaint, please contact us by e-mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.