Privacy Policy

A short overview of how SightHub handles personal information.

Effective Date: April 27, 2026

Last Updated: April 27, 2026

Information We Collect

We may collect the information you submit through our forms, including your name, email address, phone number, company details, and any message you send to us.

How We Use It

We use this information to respond to inquiries, provide product and support information, process requests, and send service or marketing communications when you opt in.

SMS Consent and Messaging

If you check an SMS consent box or otherwise clearly opt in, you agree to receive text messages from SightHub, including account, support, and marketing messages at the number you provide. Consent is not a condition of purchase. Message frequency may vary. Msg & data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact customer-service@sighthub.cloud. Carriers are not liable for delayed or undelivered messages.

Sharing and Security

We do not sell your personal information. We may share data with service providers that help us operate our website, communications, and business systems, including SMS delivery providers such as Twilio. We do not share SMS opt-in data with third parties for their own marketing purposes. We take reasonable steps to protect the information you submit.

Mobile Application

The SightHub mobile app (Android, package cloud.sighthub.app) is one component of the broader SightHub SaaS platform that your company already uses. It is a private, internal tool for employees only — not available to the general public — and it connects to the same workspace and data as the SightHub web application. This section describes the practices specific to the mobile app and complements the rest of this Privacy Policy, which governs the SightHub product as a whole. Beyond what is described elsewhere in this Policy, the app processes the following on a mobile device:

  • Account & sign-in. Your username and the password you enter are sent to your company's SightHub server to authenticate you. Passwords are not stored on the device.
  • Session tokens. Short-lived access tokens are kept in memory; a refresh / biometric token is stored encrypted in the Android Keystore. They are cleared on logout or when your account is deactivated.
  • Biometric unlock (optional). Fingerprint/Face verification is performed entirely on the device via Android BiometricPrompt. We never receive or store biometric data; it never leaves the device.
  • Push notifications. A Firebase Cloud Messaging (FCM) token is registered with your company's server to deliver work notifications (e.g. schedule changes, tasks). You may disable notifications in system settings.
  • Camera (inventory scanning). The camera is used only to read barcodes and printed tag numbers. Image recognition (Google ML Kit) runs on the device; camera images are not stored and never uploaded. Only the SKU number you confirm is sent to your company's server to count an inventory item.
  • Operational data. Tasks, comments, appointments, reports and inventory counts you view or create are exchanged with your company's SightHub server.
  • Device information. A device label (e.g. phone model) and the app version, used to manage your trusted devices and for diagnostics.

Permissions used: Camera (inventory scanning), Notifications, Biometrics (optional unlock), and Internet. All data in transit is protected with HTTPS. We do not sell personal data and do not use it for advertising. Your employer is the data controller for this data; please direct any access or deletion requests to them.

Mobile Application (iOS & Android) — Full Notice

SightHub is a private, internal business tool. It is distributed only to employees of companies that subscribe to the SightHub SaaS platform, and is not available to or intended for the general public or for children. You can only use it with a valid account issued by your employer. This policy explains what the mobile app (iOS and Android) collects, how it is used, and your choices.

Who controls your data

Your employer (the company whose SightHub workspace you sign in to) is the data controller. SightHub provides the software and processes data on the company's behalf. For requests about your personal data, contact your employer or us at the address below.

Information we process

The app processes only what is needed to provide its features:

  • Account & identity — your username, the password you enter to sign in, and profile details your employer maintains (name, email, phone, job title, schedule, hours worked). Sign-in is sent to your company's SightHub server to authenticate you.
  • Authentication tokens — short-lived access tokens (kept in memory) and a refresh / biometric token stored encrypted in the platform secure store (iOS Keychain, hardware-backed by the Secure Enclave where available; Android Keystore, hardware-backed where available). Passwords are not stored on the device.
  • Biometric unlock (optional) — if you enable it, Face ID / Touch ID verification on iOS (via LocalAuthentication) or fingerprint / face verification on Android (via BiometricPrompt) happens entirely on your device. We never receive or store your biometric data; it never leaves the device.
  • Push notifications — a Firebase Cloud Messaging (FCM) device token is sent to your company's server so it can notify you about schedule changes, tasks, appointments, and scan requests. On iOS, push is delivered through Apple's APNs via FCM; on Android, directly through FCM. You can disable notifications in system settings.
  • Camera — inventory tag scanning — when you open an inventory count sheet, the camera reads barcodes / printed tag numbers. Recognition runs entirely on your device (Apple Vision framework on iOS, Google ML Kit on Android). Camera frames are not stored by the app and not uploaded. Only the SKU number you confirm is sent to your company's server to count an inventory item.
  • Camera — document scanning — when your employer asks you to capture patient documents or insurance cards (via a scan session you claim by URL or QR code), you photograph one or more pages. The pages are composed on your device into a single PDF and uploaded to your company's SightHub workspace storage, where they are attached to the patient or insurance record your employer specified. Document scanning on iOS uses Apple's VisionKit (VNDocumentCameraViewController) for edge detection and perspective correction; on Android, a comparable on-device pipeline. The original captured frames are held only in memory during the session and discarded after upload.
  • Operational data — content you create or view in the app (tasks, comments, appointments, schedules, daily/sales reports, inventory counts, scanned documents) is exchanged with your company's SightHub server.
  • Limited device info — a device label (e.g. phone model), the app version, and your device locale, used to manage your trusted devices and for diagnostics.

How we use it

Only to operate the app: authenticate you, show your store's data, send notifications, scan inventory, capture documents your employer requests, and keep your session secure. We do not sell your personal data and do not use it for advertising. We do not profile users for any purpose beyond providing the workforce features your employer subscribed to.

Sharing

  • With your company's SightHub backend (the workspace you connect to).
  • With Google Firebase Cloud Messaging to deliver push notifications (FCM token only; payload content is sent from your employer's server, not from the device).
  • With Apple Push Notification service (APNs) on iOS, as the transport for FCM messages to your device.

On-device machine learning (Apple Vision / Google ML Kit) requires no network sharing of images. We do not share your data with other third parties except as required by law.

Contact

If you have privacy questions or want us to update or delete your information, contact us at customer-service@sighthub.cloud.